Privacy Policy

Who we are

Viahe is a fleet operations platform for local transport. It serves local government units (LGUs) and operators through web back-offices, and drivers and riders through mobile apps. This policy explains what personal information we process and why. It applies to the Viahe website and the Viahe driver and rider applications.

Information we collect

• Account & profile: Name, email, phone number, role, and, for drivers and operators, franchise, vehicle, and document details needed for verification and compliance.
• Location: When you use the driver or rider app, we process device location to match trips, route journeys, estimate fares and arrival times, and show trips in progress.
• Payments & wallet: Wallet balances, top-ups, cash-in, and transaction records. Card and bank details are handled by our payment provider, not stored by Viahe.
• Device & usage: Device identifiers, app version, log and diagnostic data used to operate, secure, and improve the service.
• Messages you send us: Information you submit through the contact form, such as your name, email, organization, and message.

How we use information

We use personal information to provide and operate the platform: to verify drivers and operators, process franchising and permits, match and route trips, calculate fares, move wallet payments, provide support, keep the service secure, and meet legal and regulatory obligations. We do not sell personal information.

Sharing and third parties

We share information only as needed to run the service and comply with the law. Service providers process data on our behalf under appropriate safeguards, including:

• Email delivery: To deliver contact-form messages to our team.
• Payments: To process wallet top-ups, cash-in, and related transactions.
• Driver services: To enable top-ups and additional earning services inside the driver app.
• Cloud storage: To securely store uploaded documents and images.
• Mapping & routing: To calculate routes, distances, and arrival times.
• LGUs & operators: Authorized back-office users access the records needed to administer franchising, permits, and fleet operations within their jurisdiction.

Data retention

We keep personal information for as long as needed to provide the service and to meet legal, tax, accounting, and regulatory requirements, after which it is deleted or anonymized.

Your rights

Subject to applicable law, including the Philippine Data Privacy Act of 2012, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To make a request, contact us using the details below.

Security

We use role-based access control, tenant isolation, encryption in transit, and other technical and organizational measures to protect personal information. No system is completely secure, but we work to protect your data and to respond promptly to any incident.

Children's privacy

Viahe is not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.